Frequently asked questions by teens
Teen Counseling is not the right solution for you if any of the following is true:
- You are in an urgent crisis or emergency situation.
- You are required to undergo therapy either by a court order or by any other authority.
- You do not have a device that can connect to the internet or you do not have a reliable internet connection.
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- Exchanging messages with your therapist
- Video session
- Phone session
- Live chat (real-time therapy via messaging)
In your respective therapy rooms, you both can message the therapist anytime. Please understand that therapist response time can vary from therapist to therapist. If the therapist messages you, you'll receive a notification via email.
Video session - have a face-to-face chat with your therapist.
Phone session - conveniently speak with your therapist on the phone.
Live chat - get therapy through real-time text chat with your therapist.
To attend a live session, you must first select a timeslot and schedule a live session with your therapist. After selecting a time and session type, log in to your account at the scheduled time. If joining a video session, you can select "Join Video Room" and wait in the video room until your therapist joins. For phone and live chat sessions, log in at the scheduled time and your therapist will prompt you to join the session.
• If you are seriously contemplating severely harming yourself or someone else.
• If you share with your therapist that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected.
• If you share with your therapist that you know of an elderly person who is being abused or neglected.
Please consult with your therapist about what kind of information and updates your parent(s) may get regarding your work with the therapist.