Frequently asked questions by teens
TeenCounseling.com is not the right solution for you if any of the following is true:
- You are in an urgent crisis or emergency situation
- You are required to undergo therapy either by a court order or by any other authority
- You do not have a device that can connect to the Internet reliably (computer, tablet, or smartphone)
- Exchanging messages with the therapist
- Chatting live with the therapist
- Speaking over the phone with the therapist
- Video conferencing with the therapist
You can send messages to your therapist at any time, from any location, using any Internet-connected device. You can log in to your room at any time and since messaging is not in real-time it doesn't require scheduling. Instead, you can choose whenever you want to write or respond to your therapist. You will get a notification by email when the therapist has sent you a message.
To have a live chat session, you will first need to schedule a time with your therapist. At the scheduled time, log in to your account to start typing and chatting with your therapist.
To talk with your therapist via video, you will need to schedule a time with him or her and log in to your therapy room at that time. He or she will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your therapist.
- If you're using a computer or laptop: Make sure you are using Chrome or Firefox as your web browser. Video sessions are not currently supported in Internet Explorer and Safari browsers. You can download Chrome for free from here
- If you're using an iPhone or iPad: Make sure you use the TeenCounseling app, which you can download from the App Store
- If you're using an Android phone or tablet: Make sure you use the TeenCounseling app, which you can download from the Google Play Store.
- If you are seriously contemplating severely harming yourself or someone else.
- If you share with your therapist that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected.
- If you share with your therapist that you know of an elderly person who is being abused or neglected.