Frequently asked questions by teens
Teen Counseling is an online therapy platform where teens from ages 13-19 can get help from a licensed therapist online. We change the way teens approach their mental health and help them tackle life's challenges by providing accessible and affordable care.
If your parent hasn't signed up yet, you can start the signup process here. You will be guided to get consent from your parent or legal guardian.
If you're between the ages of 13-19, and would like to be able to talk to a therapist about any challenge you're facing in life, such as anxiety, depression, or bullying, Teen Counseling may be right for you.
Teen Counseling is not the right solution for you if any of the following is true:
Teen Counseling is not the right solution for you if any of the following is true:
- You are in an urgent crisis or emergency situation.
- You are required to undergo therapy either by a court order or by any other authority.
- You do not have a device that can connect to the internet or you do not have a reliable internet connection.
The cost of therapy through Teen Counseling ranges from $65 to $90 per week (billed every 4 weeks) and it is based on your location, preferences, and therapist availability. You can cancel your membership at any time, for any reason.
Teen Counseling strives to deliver a web experience aligned with the most recent Web Content Accessibility Guidelines (WCAG) at the AA level, published by World Wide Web Consortium (W3C).
If you're on a desktop browser, you can enable accessibility preferences here. For mobile users, we recommend using your device's native accessibility features. Instructions for iPhone can be found here, and for Android can be found here.
If you're on a desktop browser, you can enable accessibility preferences here. For mobile users, we recommend using your device's native accessibility features. Instructions for iPhone can be found here, and for Android can be found here.
When you're matched to a therapist, you can communicate with your therapist in four ways:
- Exchanging messages with your therapist
- Video session
- Phone session
- Live chat (real-time therapy via messaging)
Once you're matched to a therapist, you and your parent will each receive a therapy room to communicate with the therapist. These rooms are separate, and you can't read each other's messages to the therapist.
In your respective therapy rooms, you both can message the therapist anytime. Please understand that therapist response time can vary from therapist to therapist. If the therapist messages you, you'll receive a notification via email.
In your respective therapy rooms, you both can message the therapist anytime. Please understand that therapist response time can vary from therapist to therapist. If the therapist messages you, you'll receive a notification via email.
No. This room is for you and your therapist.
Live sessions are scheduled therapy sessions between you and your therapist, ranging typically from 30 to 45 minutes. Your parent cannot join these sessions, and your parent can choose to meet with your therapist separately. You can choose between video, phone, and live chat sessions.
Video session - have a face-to-face chat with your therapist.
Phone session - conveniently speak with your therapist on the phone.
Live chat - get therapy through real-time text chat with your therapist.
To attend a live session, you must first select a timeslot and schedule a live session with your therapist. After selecting a time and session type, log in to your account at the scheduled time. If joining a video session, you can select "Join Video Room" and wait in the video room until your therapist joins. For phone and live chat sessions, log in at the scheduled time and your therapist will prompt you to join the session.
Video session - have a face-to-face chat with your therapist.
Phone session - conveniently speak with your therapist on the phone.
Live chat - get therapy through real-time text chat with your therapist.
To attend a live session, you must first select a timeslot and schedule a live session with your therapist. After selecting a time and session type, log in to your account at the scheduled time. If joining a video session, you can select "Join Video Room" and wait in the video room until your therapist joins. For phone and live chat sessions, log in at the scheduled time and your therapist will prompt you to join the session.
You can talk to your therapist about anything, but there are a few things that they would be required to share with either your parents or other adults. If you share any of the following issues with your therapist, they would have to break confidentiality for your protection or the protection of others:
• If you are seriously contemplating severely harming yourself or someone else.
• If you share with your therapist that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected.
• If you share with your therapist that you know of an elderly person who is being abused or neglected.
Please consult with your therapist about what kind of information and updates your parent(s) may get regarding your work with the therapist.
• If you are seriously contemplating severely harming yourself or someone else.
• If you share with your therapist that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected.
• If you share with your therapist that you know of an elderly person who is being abused or neglected.
Please consult with your therapist about what kind of information and updates your parent(s) may get regarding your work with the therapist.
When using a smartphone, you can reset your pin code by selecting the "More" tab and scrolling to the bottom, and then selecting "Logout." You'll be prompted to create a new pin code the next time you login.