WellConnect Teens has partnered with Teen Counseling to give you access to professional online counseling at no cost to you.

Connect with a therapist via text, phone, chat or video.

* No personal information will be shared with your school/district.

Frequently Asked Questions

Teen Counseling is an online platform where teens from ages 13-19 can get help from a licensed therapist online. Teen Counseling makes affordable, discreet, professional counseling available through a computer, tablet, or smartphone. All teens can benefit from having a professional counselor at their fingertips to discuss issues such as coping skills, anxiety, stress, self-esteem, depression, bullying, anger, eating disorders or any other mental challenges.
If you are between the ages of 13-19, and would like to be able to talk to a counselor about your issues, Teen Counseling may be right for you! Counselors can help you to learn coping skills, feel happier, achieve important goals, do better in school, or improve relationships.

Teen Counseling is not the right solution for you if any of the following is true:
  • You have had thoughts of hurting yourself or others
  • You are in an urgent crisis or emergency situation
  • You have been diagnosed with a severe mental illness or has been advised to be in psychological supervision or psychiatric care
  • You are required to undergo therapy or counseling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet reliably (computer, tablet, or smartphone)
Students at participating high schools, ages 13 or older, have access to online therapy. Parental consent through the Teen Counseling platform is required for ages 13 to 17 years of age and initiated by the therapist within the platform.
The code is used to verify that your school is eligible for online therapy services. If you are unsure which “School Code” to use, please contact your counseling department or call the WellConnect Teens Guided Support Line at 877-876-5618.
If your parent or legal guardian signed up to the site first, they will be matched with a licensed counselor. They can then invite you and you will receive the invite code via email and text message.
Teen Counseling is not a crisis hotline and should not be used in a crisis situation. Anyone requiring immediate assistance is encouraged to contact local authorities and dial 911, call the National Suicide Prevention Lifeline (1-800-273-8255) or get help with these other resources. Like face-to-face therapists, Teen Counseling therapists are individually licensed, follow clinical and legal protocols if a person is at risk of harming themselves or others, and are available at flexible hours per their posted availability calendars that all clients can access.
All counselors on Teen Counseling are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Master's degree or a Doctorate degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Click here to learn more about the counselors.
After you sign up, you will be matched to a fully licensed counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn't a good fit for you, you may elect to be re-matched to a different counselor, or select one yourself.
It generally takes around 24 hours to be matched with a counselor, and on some occasions might take a little longer depending on which qualifications and expertise you prefer in a counselor.
You can receive counseling in four ways:
  • Exchanging messages with your counselor
  • Chatting live with your counselor
  • Speaking over the phone with your counselor
  • Video conferencing with your counselor
You can use these different methods of communication as you wish based on your needs, availability and convenience.
You and your counselor will get a dedicated "room", which will be your private and secure place to communicate. In this room, you will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your counselor will then read your messages, and respond with questions, feedback, insights, and guidance. You can exchange messages with your counselor at any time, from anywhere, using any Internet-connected device. The room is open 24/7 and since messaging is not in real-time it doesn't require scheduling. Instead, you can choose whenever you want to write or respond to your counselor. You will get a notification by email and text message when the counselor has sent you a message.
It can be sometimes useful to have a text conversation with your counselor in real-time. This way you can still enjoy the convenience and privacy of messaging but also enjoy a "live" interaction that allows instant response and feedback from the counselor. To have a live chat session, you will first need to schedule a time with your counselor. At the scheduled time, log in to your account to start typing and chatting with your counselor.
Phone sessions are a great way to conveniently speak with your counselor by simply using your landline or cell phone, no matter where you are. To talk with your counselor over the phone, you will need to schedule a time with your counselor and log in to your counseling room at that time. The counselor will prompt you to start the phone session and the system will ask you for your phone number. The system will then call you at that number and connect you with your counselor to start the phone session. Please note that the phone number you enter will not be shared with the counselor.
You can also have a video session with your counselor where you will be able to see each other and talk with each other in a virtual face-to-face setting (similar to Skype). To talk with your counselor via video, you will need to schedule a time with them and log in to your counseling room at that time. Your counselor will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your counselor.
  • If you're using a computer or laptop: Make sure you are using Chrome or Firefox as your web browser. Video sessions are not currently supported in Internet Explorer and Safari browsers. You can download Chrome for free from here
  • If you're using an iPhone or iPad: Make sure you use the Teen Counseling app, which you can download from the App Store
  • If you're using an Android phone or tablet, Make sure you use the Teen Counseling app, which you can download from the Google Play Store
You will sometimes see a box at the bottom of your counseling room with the dates and times that your counselor is available. If one of these options works for you, you can simply go ahead and schedule the session.

If you don't see that box, or if none of these options are good for you, simply send a message to your counselor with your request for a live session and suggest available times. Your counselor will then schedule the session for you.

Either way, after the session is scheduled you will receive an email confirmation with your session's date and time. If you need to cancel or reschedule your session, you can do so in the counseling room.
Yes. You can always login to your account and read all the counselor's messages to you. This may help you in reflecting and remembering some of the guidance and input that you received. This is one of the main advantages of e-counseling.
No. This room is for you and your counselor.
You can talk to your counselor about anything, but there are a few things that they would be required to share with either your parents or other adults. If you share any of the following issues with your counselor, they would have to break confidentiality for your protection or the protection of others:
  • If you are seriously contemplating severely harming yourself or someone else.
  • If you share with your counselor that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected.
  • If you share with your counselor that you know of an elderly person who is being abused or neglected.
Please consult with your counselor about what kind of information and updates your parent(s) may get regarding your work with the counselor.
We strive to deliver a web experience that is aligned with the most recent Web Content Accessibility Guidelines (WCAG) at the AA level, published by World Wide Web Consortium (W3C).
  • If you are on a desktop browser, you can launch the accessibility preferences interface by pressing the Alt+9 keyboard combination. To turn on screen-reader adjustments, press the Alt+1 keyboard combination.
  • For mobile users, we recommend using your device’s native accessibility features. Instructions for iPhone can be found here, and for Android can be found here.
Please disable any ad-blocker software to ensure that this interface functions properly. To learn more, please read our Web Accessibility Statement.
Yes – the platform is delivered in English, but the Teen Counseling therapist network provides services in over 44 different languages (including sign language) and over 168 countries.

Please note, however, that Teen Counseling therapists reside in U.S. time zones. If you are requesting therapy in an alternate language, we will work to meet your request while still adhering to the requirement that the therapist be licensed in their state of residence.
Yes. You can continue to access online therapy after the SAP sessions have ended. An email will be sent by the Teen Counseling Team notifying your parent of this and after 3 days, your parent/legal guardian will be prompted to enter payment information to keep your account active. You may continue working with the same therapist via Teen Counseling at a discounted rate. In some cases, financial aid may be available through Teen Counseling. You can also call the WellConnect Teens Guided Support Line at 877-876-5618 to discuss options for additional no-cost services, including getting access to other SAP benefits such as student/life services.

Technical Questions

First, register your account at https://www.Teen Counseling.com/newdirections then download the Teen Counseling app from your device's app store.
You will need to enter all required access and/or personal information asked on the platform.
You can reset your pin by first logging out of the account on the app in your account settings. Once you log back in, you will be prompted to create a new pin.
Yes. To switch therapists, please follow the steps below: Desktop:
  • Log into the website directly here with your email address and password.
  • Once logged in, click on your username in the upper right corner of the screen.
  • On the drop-down menu, select "Change counselor."
  • In the "Switch counselor" section, complete the form and preferences for a new counselor, and select "Choose Another Counselor". Keep in mind that previous conversations and messages will not be available when you change therapists.
App (For iOS/Android):
  • Log into the Teen Counseling app with your email address and password.
  • Once logged in, click on your username in the settings.
  • On the drop-down menu, select "Change counselor."
  • In the "Switch counselor" section, complete the form and preferences for a new counselor, and select "Choose Another Counselor". Keep in mind that previous conversations and messages will not be available when you change therapists.
Desktop:
  • Visit this link and click "Forgot password?"
  • Enter your email address that was used to create your Teen Counseling account.
  • Wait to receive an email with instructions on how to reset your password.
Teen Counseling app:
  • Open the app and tap "Forgot password?"
  • Enter your email address that was used to set up your Teen Counseling account.
  • Wait to receive an email with instructions on how to reset your password.
Teen Counseling supports the latest version of the following major browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari. Microsoft Explorer is not an optimized browser and does not support video chat.

For Support: contact@teencounseling.com or submit a request here.
WellConnect Teens EAP Help Line: 877-876-5618 or studentlife.referral@ndbh.com.